At Eyal The Design Studio, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes issues may arise with your purchase, and we want to make sure you have a seamless experience when it comes to exchanges. No exchange only in case of damage we can do. After delivery within 2 days the customer should return.
*NOTE :
- In order to exchange a product, an unboxing video is required
We accept exchanges under the following conditions:
- Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our Customer Support team within 1 day from the date of delivery. We will arrange for an exchange of the product at no additional cost to you.
- Mismatched Products: In the event that you receive a product that doesn’t match the description or specifications provided on our website, please notify us within a day of receiving your order. We will work with you to resolve the issue and arrange for an exchange.
Items Not Eligible for Exchange:
Please note that the following items are not eligible for exchange:
- Items Without Original Packaging: We can only accept exchanges for products that are returned in their original packaging, along with all accessories, manuals, and documentation.
- Items Showing Signs of Use: Products that show signs of use, wear, washed or damage caused by the customer are not eligible for exchange.
How to Initiate a Exchange:
To initiate a exchange, please follow these steps:
- Contact our Customer Support team at eyalthedesignstudio@gmail.com or instagram dm within a day.
- Provide your order number and details about the issue with the product.
- Our Customer Support team will guide you through the exchange process.
Replacements process:
Once we receive the returned item and inspect it, we will process your replacement.
If you are eligible for a replacement, we will ship the replacement product to you at no additional cost, 9 calendar days.
Questions or Concerns:
If you have any questions or concerns about our exchange policy, please feel free to contact our Customer Support team at eyalthedesignstudio@gmail.comor instagram dm. We are here to assist you and ensure your satisfaction with every purchase you make from Eyal Store.
Thank you for choosing Eyal Store. We appreciate your trust in our products and services.
*Please note that this exchange policy is subject to change, and the version posted on our website at the time of your purchase will apply to your order.